Ask (The Right Person) and You Shall Receive
Like the Biblical scripture, “Ask and you shall receive”, a new Addison resident got a real life response that exemplifies how Town employees live The Addison Way.
The homeowner noticed that a utility box in front of their home was broken with wires and cable visible. He contact both Time-Warner and AT&T but each referred them to the other. He noted the DIG line, called that, after which Atmos came out and placed flags to mark their gas line and went away. Nothing happened.
In late March, he noted an employee parked on his street in an Addison truck. He pulled up beside the truck, the employee lowered his window and said, “Good morning, sir, what can I do for you today?” The homeowner told his story and the employee responded, “I don’t know who should fix that, but I will call it in to my supervisor and it will get fixed.” He must have done so because 24 hours later, the box was repaired.
Thank you, Robert Trevino of Infrastructure Operations and Services!